Online customer service /technical ...

Global service desk technical support specialist the service desk technical support specialist provides first- or second-level support in the inbound or outbound contact center. This position will provide diagnostic technical support of desktops, portables, peripherals (e. G., printers, projectors, etc.) and software. Principle responsibilities: respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat. assist customers by diagnosing problems and providing resolutions for technical and service issues. use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. focus on delivering a positive customer experience according to dell standards. Complexities and scope of job: prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing solves problems consistently and completely with minimum supervision. perform quality audits. Requirements: excellent written skills able to utilize computer to input data. working knowledge of dell products, customer service, policies and procedures. strong organization and problem solving skills. certification preferred: a+, mcp, cna, dcse, interesados entrar en contacto.